🐾 Frequently Asked Questions 🐾

My grooming salon is a professionally converted garage located on my property, separate from the main house.

Parking available on the driveway. Unfortunately, toilet facilities are not available.

All bookings I recommend completing online through my booking page if you can. It’s quick and easy — you can view my availability, select a service, and confirm instantly.

Yes, but I do also work another job four days a week, I’m unable to answer phone calls between 9:00 AM and 4:00 PM. The best way to reach me is by text message, email, or through my booking page. I’ll reply as soon as I can — usually by the evening.

Unfortunately, I’m unable to keep dogs longer than their allocated grooming time. 

I run a strict one-in, one-out policy to ensure every dog has a calm, safe environment with no overlap.

Please drop off and collect your dog at the agreed times — this helps me stay on schedule and keeps things stress-free for all the dogs in my care.

I do try and aim to be in the salon about 10 minutes before each appointment, but I may be held up in traffic if you arrive too early and will arrive at the allocated time given.

I do not have any toilet facilities in the garage, so If I am not there, I might be in the loo. 

If the door’s closed and garage empty, please wait — I’ll be ready for you at your allocated slot time. 

I have a camera doorbell that alerts me when you arrive, so there’s no need to knock on the main house, thank you. 

Please let me know as soon as possible, if you’re running late. 

Cancellations or reschedules made with less than 24 hours’ notice may be subject to a small fee, as I work by appointment only and no shows will result in a £20 deposit when booking in again. 

For safety and to help your dog relax, I ask that owners do not stay during the grooming session. Most dogs are calmer once their owner has left, and this helps me work efficiently, safely and my insurance does not cover owners staying. 

Grooming times vary depending on your dog’s breed, coat condition, and behaviour. 

Roughly:

• Bath & tidy: 1–1.5 hours
• Full groom: 1.5–2.5 hours
• Full Groom two dogs: 3-5 hours
• Puppy intro session: 1hr

I’ll text you 10-15 minutes before your dog is ready for pickup, please arrive promptly. 

Most dogs do best with grooming every 6–8 weeks, depending on coat type and lifestyle. I can recommend a schedule tailored to your dog.

Yes! I take a gentle, patient approach and allow extra time if needed. Please let me know in advance if your dog is anxious or has any triggers so I can make them comfortable.

If your dog is heavily matted, I may need to do a short haircut for their comfort and safety. I’ll always discuss this before starting the groom, matting adds an extra of £5-£10, dependent on the severity, as this sadly causes my blades to go blunt quicker. 

I accept cash/ card and bank transfers; cash is preferable if you can.

Full payment is due at pickup.

Yes, if you have booked your appointment on the website— you’ll get an automatic email or text reminder 24 hours before your appointment, from GoDaddy- website provider.